Unsupported File Type
Use this page when a file request fails because the uploaded file type is not supported by the selected endpoint.
Symptoms
You may see:
Unsupported file typeOnly .csv, .xlsx, and .xls files are acceptedOnly .docx files are acceptedOnly .pdf files are acceptedOnly .txt files are accepted- A dashboard message asking you to upload a supported file
Supported File Types
Current file de-identification supports:
| File type | Notes |
|---|---|
.csv | Supported by the CSV/tabular endpoint. |
.xlsx | Supported by the CSV/tabular endpoint. |
.xls | Supported by the CSV/tabular endpoint. |
.docx | Supported by the DOCX endpoint. Convert .doc files first. |
.pdf | Supported when the PDF has extractable text. |
.txt | Supported by the TXT endpoint. |
Dashboard upload may accept .doc, but the API endpoint requires .docx. Convert legacy Word files before upload if the request fails.
Likely Causes
Common causes include:
- The file extension is not supported.
- The wrong endpoint was used for the file type.
- A legacy
.docfile was uploaded instead of.docx. - The file was renamed without converting its actual format.
How to Fix
- Convert the file to a supported type.
- Use the endpoint that matches the file type.
- Export spreadsheet files as
.csv,.xlsx, or.xls. - Export Word files as
.docx. - Use a text-based PDF for PDF processing.